Designed for
🦷 Dentists
✂️ Salons
🔧 Auto Repair
🏠 Roofing
🧹 Cleaning
🍕 Restaurants
⚕️ Med Spas
AI-Powered Review Management
Build a 5-star brand
that grows itself
ReplyHarbor gives local teams one premium command center to protect reputation, recover at-risk customers, and convert happy moments into steady 5-star growth.
+0.4★
Avg rating lift in 60 days
<24h
Median response time
3x
Faster complaint recovery
Alerts
Active Alerts
3 reviews flagged urgent this week. Wait time complaints spiked 40% vs last month — immediate attention recommended.
Focus
Priority Focus
Google review response rate is at 62%. Improving to 90%+ could increase your average rating by up to 0.4 stars within 60 days.
Recovery
Recovery Score
2 resolved complaints have already resulted in updated 4-star reviews. Keep responding within 24 hours to maximize recovery rate.
Performance Report
This Week
Avg Rating
4.6
↑ +0.2 vs last mo
Unanswered
14
↓ 3 urgent
Complaints
7
2 new patterns
74%
Response Coverage
Replied 74%
Pending 26%
Complaint Clusters
Priority Focus Areas
Reply to 3 urgent Google reviews
Request reviews from 42 recent customers
Resolve wait time complaints pattern
Shape the product
Tell us what you'd like to see
Share feature requests, friction points, or company-specific needs. We read every submission carefully and use them to prioritize what we build next.
Direct support
admin@replyharborai.com
Need something specific for your company? Tell us below and we may tailor the experience for your team.
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Quick Product Tour
Everything your business needs
See how ReplyHarbor helps local businesses collect reviews, analyze feedback, reply faster, and grow their reputation.
Step 01
One inbox for all your reviews
Connect Google, Yelp, and Facebook in minutes. Every new review flows into a unified inbox — sorted, tagged, and ready to action.
Google Business
Connected
Yelp
Connected
Facebook
Connected
More platforms
Coming soon
Unified Inbox
14 new
JM
Jennifer M.
Google
★★★☆☆
Waited 40 minutes past my appointment...
DT
David T.
Yelp
★★★★★
Absolutely fantastic experience from start...
MR
Marcus R.
Facebook
★★☆☆☆
Staff was dismissive at the front desk...
Step 02
Spot patterns before they hurt you
AI clusters repeated complaints, scores sentiment, and surfaces the issues that need your attention most — before they compound.
Wait Time complaints
12 reports
Staff Attitude pattern
8 reports
Sentiment: 62% positive
Improving
Complaint Clusters
Last 30 days
Wait Time12
Staff Attitude8
Cleanliness5
Pricing3
62%
Positive
24%
Neutral
14%
Negative
Step 03
Reply in seconds, not hours
One click generates a polished, on-brand reply. Adjust tone, shorten, warm it up, or offer a resolution — all without leaving the inbox.
AI generates draft instantly
Tone controls: warm, formal, brief
Translate to 5+ languages
✦ AI Reply Draft
Generating...
"Thank you so much for sharing your experience, Jennifer! We sincerely apologize for the wait — we know your time is valuable. We've shared your feedback with our scheduling team and are actively making improvements. We'd love the chance to make it right on your next visit."
Make Warmer
Shorten
Professional
Translate
Copy
Send Reply
Step 04
Turn happy customers into 5-star reviews
Send automated review request campaigns to recent visitors via SMS or email. Watch your rating climb week over week.
Rating improved 4.2 → 4.6
+0.4 stars
42 requests sent this week
18% converted
Weekly performance reports
Reputation Growth
↑ Trending up
Current Rating
4.6 ★
was 4.2 last month
New Reviews
+24
this month
Campaign Performance
SMS requests sent42
Reviews received8
Conversion rate19%
JM
Urgent
Waited way too long past my appointment
Waited 40 minutes past my appointment time. The staff was polite but the scheduling seems completely disorganized. I've been a patient here for 3 years and this has gotten progressively worse. I'm seriously considering finding a new provider.
DT
Exceptional experience — will absolutely be back
Absolutely fantastic experience from start to finish. The team was professional, the facility was spotless, and I felt genuinely cared for throughout my visit. The attention to detail here is outstanding. Five stars isn't enough.
MR
Disappointed with the front desk attitude
The actual service was fine but the person at the front desk was dismissive and made me feel unwelcome. When I asked a simple question I was given a one-word answer. This really left a bad impression on what was otherwise an okay visit.
SK
Really good overall, minor parking issue
Great service and the staff was very friendly and knowledgeable. My only complaint is the parking situation — it was nearly impossible to find a spot and I was almost late to my appointment because of it. Everything inside was excellent though.
CE
Best experience I've had at any location
I've visited three different locations and this one is hands-down the best. The team remembered my name and my previous preferences — that kind of personal touch is rare. Already booked my next appointment. Highly recommend to anyone in the area.
Downtown Dental
Reputation health
82 / 100
Response coverage
78%
Action-needed now
3
Action-needed now
Prioritized items to protect rating and response SLA this week.
Latest review activity
Most recent feedback events across your active channels.
Avg Rating
4.6 ★
↑ +0.2 this month
Total Reviews
247
+18 this month
Unanswered
14
3 marked urgent
Negative / Week
3
↓ –1 vs last week
AI Coverage
78%
of reviews replied
Weekly Rank
↑ +2
in your category
Weekly Movement
↑
Ranking improved this week
You moved up 2 positions in your category. Response rate improved +18% and you received 4 new 5-star reviews this week.
Sentiment Breakdown
Positive 62%
Neutral 24%
Negative 14%
Repeated Complaint Clusters
This Week's Focus
✦ AI Recommendations
Review Request Opportunity
You have 31 recent satisfied customers who haven't left a review. A targeted campaign this week could generate 9–13 new 5-star reviews.
Insights
A full analytics and performance overview for Downtown Dental
Rank Movement
↑
+2 positions
in Dental & Medical this week
Response rate improved +18% and you received 4 new 5-star reviews. You're outperforming 73% of similar businesses in your area.
Response Coverage
74%
Replied
183
Unanswered
64
Urgent
3
Sentiment Breakdown
62%
Positive
153 reviews
24%
Neutral
59 reviews
14%
Negative
35 reviews
Complaint Clusters
Strengths Detected
Recurring positive themes from your reviews
Priority This Week
Based on your goals and current review patterns
AI Recommendations
Personalized actions to improve your reputation this week
AI Reply Workspace
Generate, refine, and save on-brand responses to any review
Reply Settings
ShortMediumLong
Use Brand Voice
Applies your preferred tone and style from onboarding
Select Review
Needs reply
0
Urgent
0
Handled
0
Recent reply activity
Saved Templates
Brand Voice
Do Not Use
Sign-off Style
Warm regards,
The Team
The Team
Locations
Manage performance across all your business locations
Downtown Dental
All Locations
Performance Comparison
Team Access
Manage who can access your workspace, assign roles, and control permissions.
Downtown Dental
Team Members
Capabilities by role
Recent Activity
Settings
Company profile & defaults, brand voice, billing, and integrations.
Your operational access
Prototype: teammate flags in this browser only — not server-enforced.
Pricing
Simple, transparent pricing
No hidden fees. No contracts. Cancel anytime.
Monthly
Yearly
Save 20%
Starter
$
39
/mo
Up to 1 location
AI reply drafts (50/mo)
Google & Yelp monitoring
Review request campaigns
Monthly performance report
Most Popular
Growth
$
89
/mo
Up to 3 locations
Unlimited AI reply drafts
All platforms + Facebook
Complaint cluster detection
Weekly insights reports
3 team member seats
Scale
$
169
/mo
Unlimited locations
Unlimited AI reply drafts
All review platforms
White-label reporting
Dedicated account manager
API access + integrations
Unlimited team seats
Weekly Rankings
Business Leaderboard
See how local businesses stack up by rating, responsiveness, and review momentum — updated every week.
How movement is calculated
Rankings update weekly based on average rating trend, new review volume, and response rate over the past 7 days.
Rank
Company
City
Rating
Reviews
Response Rate
Weekly Movement
Status
Consumer Discovery
Find Businesses You Can Trust
Search real reputation data from thousands of verified reviews. Compare responsiveness, ratings, and what real customers say.
🔥 Trending Now
Fastest-rising businesses this week
Browse by Industry
Popular Cities
Step 1 of 5
Tell us about your business
This helps us personalize your workspace and AI replies from day one.
Step 2 of 5
Your review landscape
We'll use this to prioritize your inbox and focus AI drafts where they matter most.
Step 3 of 5
Define your brand voice
AI-generated replies will match the tone and style your business uses to communicate.
Step 4 of 5
What do you want to achieve?
Select all that apply. We'll prioritize your dashboard and insights accordingly.
Step 5 of 5
You're all set
Here's a summary of your workspace configuration. You can always update this in Settings.
✦
Choose account type
Pick the account type once to personalize your ReplyHarbor access.
✦
Create your account
Start your free 14-day trial. No credit card required.
or continue with email
Please enter your name.
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Password must be at least 6 characters.
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✦
AI Reply Draft
Generated Draft
Select Language
Location Name
City, State
Top Complaints
Strengths
Source Connections
Add New Location
Connect a new branch or service location
Invite Team Member
They'll receive an email invite to join your workspace.
Teammate access